Who we are
Our website address is: https://khearted.ca. We are a local business in the Fredericton (New Brunswick) area, and provide pet in-home euthanasia and related services. Service area.
Who we share your data with
Our website may collect data about you, use cookies, and permit additional third-party tracking (e.g. Google). These allow us to determine the level and nature of website traffic. For example, whether visitors are using mobile phones or desktops – this aids in website design.
If you purchase services or supplies, your payment processor may collect and store data pertaining to those purchases. We share information with selected third parties who help us provide services to you; for example names of pet owners and pets are shared with Cherished Pets so that they can properly handle your pets’ remains. Web information services, such as Google, may track your visit.
Memorials
When clients provide us with memorials for their pets, we share the text of the memorial and the photos on our site. Client names and contact information are not shown.
Media
If you provide images to us for the website pet memorial page, note that if images contain embedded location data (EXIF GPS), visitors to the website can potentially download and extract any location data from those images. We use the plugin “Strip Image Metadata” to remove embedded information from pet photos you provide to us.
Cookies
If you visit our site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
How long we retain your data
For users that purchase services or supplies from our website, we store the contact information customers provide in order to deliver services. Pet medical information is not stored on the website but is retained separately using guidelines established by the New Brunswick Veterinary Medical Association.
What rights you have over your data
You can request to receive an exported file of the contact data we hold about you, including any data you have provided to us. You can also request that we erase any contact data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
We collect information during the checkout process on our website.
What we collect and store
While you visit our site, we may track:
Your location, IP address and browser type: this information is collected by Google to assess website reach and effectiveness.
Delivery address: we’ll ask you to enter this so we can deliver services to you.
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, email address, and phone number. We’ll use this information for purposes, such as, to:
Send you information about your order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Comply with any legal obligations we have, such as calculating taxes
Improve our service offerings
We generally store information about you for as long as we need the information for the purposes for which we collect it (see above), until we are no longer legally required to continue to keep it. For example, we will store order information for at least 6 years for tax and accounting purposes. This includes your name, email address and billing addresses. Credit card information is not stored by us or on our site, but will be retained by your credit card processor or bank.
Who on our team has access
Members of our team have access to the information you provide us. For example:
Order information (what was purchased, when it was purchased and where service is delivered), and
Customer information like your name, email address, and billing information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
Payments
We accept payments through e-transfer and credit cards. Your bank and credit card processor will store your name and the amount and date of the transaction. We do not retain or store that information on our site.